National Trades Institute, Brisbane, Australia

Certificate IV in Frontline Management

Course Code: BSB40807
Course Outcomes:
The Certificate IV in Frontline Management will enable the candidate to be able to deal more effectively with customers and will assist them to improve their relationships with their fellow workers. Candidates will examine relevant workplace health and safety legislation, codes of practices and be able to monitor a safe workplace. They will gain the skills to be able eligible for managerial role, as they will learn how to promote team effectiveness, negotiate, delegate and manage projects.

Units of Competency

Core Units
BSBRSK401A Identify risk and apply risk management processes
BSBOHS407AMonitor a safe workplace
BSBWOR402APromote Team Effectiveness
BSBMGT401AShow leadership in the Workplace
BSBMGT402AImplement Operational Plan
BSBCUS401ACoordinate implementation of customer service strategies
BSBCUS402AAddress Customer Needs
BSBCUS403AImplement Customer Service Standards
BSBWOR401AEstablish effective workplace relationships
BSBWOR404ADevelop work priorities